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Knowledge Management

The systematic creation, capture, organization, sharing and application of knowledge to improve organizational performance and decision-making.

Definition

Knowledge Management is the systematic process of creating, capturing, organizing, sharing and applying knowledge to improve organizational performance, preserve critical expertise and support informed decision-making. It encompasses both explicit knowledge, such as documents and procedures, and tacit knowledge held by experienced personnel.

Why It Matters

Knowledge Management enables organizations to preserve expertise, improve collaboration and support continual learning.

In Practice

Effective Knowledge Management reduces the loss of organizational knowledge, supports workforce development and improves operational consistency across the asset lifecycle.

Common Misuse

Knowledge Management focuses on capturing and applying organizational knowledge, whereas Information Management focuses on governing structured information and data.

Term Details
Synonyms:
Knowledge Management; Organizational Learning; Knowledge Sharing
Classification:
Asset Information Management
Methodology
Intermediate
Applications

Business Management; Information Management; Organizational Management.

Where It's Used

Asset-intensive industries.; Engineering.; Manufacturing.; Infrastructure.; Government.

References

ISO 30401

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